Terms + Conditions
Cracknells Hairdressing Privacy Notice
At Cracknells Hairdressing, we take your privacy seriously and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Under data protection legislation, you have the right to:
- Request a copy of the personal information we hold about you.
- Request that we correct any inaccurate or incomplete information.
- Request that we delete your personal information where appropriate.
- Object to certain processing activities.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the Information Commissioner's Office (ICO).
As part of our data retention policy, we may securely delete or anonymise your personal information if you have not engaged with our services for a period of three years, unless we are required to retain certain information for legal, regulatory, insurance, taxation, or accounting purposes.
How We Use Your Information
To provide our services effectively, we collect and store certain information about you. The information we collect depends on the services you receive and how you interact with our business.
Hairdressing and Beauty Services
We collect the minimum amount of personal information necessary to deliver our services. This may include:
- Name
- Telephone number
- Email address
- Appointment history
We also keep service records and consultation notes to help us provide a consistent and personalised experience. These may include:
- Hair colour formulas
- Service history
- Styling preferences
- Product recommendations
- Consultation notes
We process this information under our legitimate business interests in providing professional salon services, maintaining accurate client records, ensuring service continuity, and delivering a personalised client experience.
Health and Allergy Information
Certain services may require us to collect information relating to allergies, sensitivities, pregnancy, medical conditions, medications, or other factors that could affect the safety or suitability of a treatment.
Where required, we will obtain your explicit consent before recording and processing this information. This information will only be used for the purpose of safely providing our services.
Appointment Confirmations and Reminders
We may contact you by telephone, email, SMS, or other electronic means to:
- Confirm appointments
- Send appointment reminders
- Notify you of changes to your booking
These communications are considered part of the service you have requested and are necessary for us to fulfil your appointment.
Reviews and Feedback
Following your appointment, we may contact you via email or SMS to request feedback on your experience or invite you to leave a review.
You may opt out of receiving these communications at any time.
Marketing Communications
We will only send marketing communications where you have provided consent or where permitted by applicable law.
Marketing communications may include:
- Special offers and promotions
- New services and products
- Birthday rewards
- Seasonal campaigns
- Salon news and events
- Educational events and product launches
You can unsubscribe from marketing communications at any time by following the unsubscribe link in our emails, replying STOP to SMS messages where applicable, updating your preferences with our team, or contacting us directly.
Data Storage and Third-Party Providers
To operate our business efficiently, we use trusted third-party software providers to manage appointments, client records, communications, education, and business operations.
Our providers may include:
- Phorest Salon Software
- Email and SMS communication providers used in conjunction with our salon software
These providers may process and store information on our behalf and may operate from locations outside our salon premises. We take reasonable steps to ensure that all providers process personal information securely and in accordance with applicable data protection laws.
Further information regarding our data processors is available upon request.
Cookies and Website Usage
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and support marketing activities.
For more information about how cookies are used, please refer to our Cookie Policy available on our website.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information where applicable.
- Restrict or object to certain processing activities.
- Withdraw consent for marketing communications.
- Lodge a complaint with the Information Commissioner's Office (ICO).
For more information about your rights, please visit the ICO website.
Contact Us
If you would like to:
- Discuss this Privacy Notice
- Request a copy of the information we hold about you
- Request the deletion of your information
- Update your communication preferences
- Make a complaint or raise a concern
Please contact:
Cracknells Hairdressing Ltd
7 Highway Avenue,
Maidenhead
SL6 5AG
Email: info@cracknellshairdressing.com
Telephone: 01628 629155
Website: www.cracknellshairdressing.com
If you remain dissatisfied with how we handle your personal information, you have the right to contact the Information Commissioner's Office (ICO).
Kind regards,
The Cracknells Team